Each unit is handcrafted with precision, detail, and care. Standard processing takes 30–45 business days, and during major sales or high-volume periods, please allow up to an additional 10 business days. Quality is never rushed. If you need your wig by a specific date, contact us to see if rush processing is available (fees apply, based on availability).

A custom wig is made-to-order based on your specific selections—length, texture, lace type, density, cap size, hairline, and more. These are not pre-made units. Your wig is built from the ground up, tailored just for you.

Once production begins, custom orders are no longer eligible for cancellation due to the made-to-order nature of our wigs. We truly appreciate your patience as we work to complete your unit with excellence.

Custom wigs go through multiple stages behind the scenes. While daily updates aren’t possible, you will be notified when your order ships or if any major changes arise. No update, simply means your wig is progressing as planned.

Need your unit urgently? We offer limited rush processing options, based on availability. Please reach out prior to placing your order to discuss timing and additional costs.

Because of hygiene standards and the custom nature of each unit, all sales are considered final. However, we’re happy to review concerns submitted within 48 hours of delivery. In select cases, we may offer a minor adjustment or store credit at our discretion.

Visual differences are usually due to length, density, cap size, or lace type. The wig worn by the model may be shorter, fuller, or professionally styled.

Occasionally, we upgrade lace or construction based on customer feedback or availability. These changes are made only to enhance the fit, longevity, or appearance of your wig and never to reduce value.

We stand behind our craftsmanship. If something feels off, please contact us within 48 hours of delivery with clear photos and a detailed explanation. While refunds aren’t offered on custom wigs, we’ll do our best to make it right—whether that’s a fix or store credit.

We respond to inquiries Monday–Friday, 10 AM–6 PM EST. Kindly allow 24–48 business hours for a reply. Our small team is hands-on with production and committed to quality every step of the way.