At Her Glam Wig Co., we are committed to delivering high-quality wigs and ensuring a seamless shopping experience. To prevent misunderstandings, 

Please take a moment to review our RETURN & REFUND policy for a clear understanding of our guidelines.

Returned Packages:
In the event that your package does not successfully deliver and is subsequently returned to Her Glam Wig Co, you bear the responsibility for any additional shipping fees incurred. We are not responsible for any refused or returned deliveries. Alternatively, we offer the option of a store credit to repurchase your order with the correct address. This approach ensures the successful delivery of your desired items.

REFUNDS AND RETURNS                                
All returns are subject to a 15% restocking fee to facilitate the refund process.

Return Window:                                             
Our return policy provides a 48-hour window. Upon receiving your order, you have 48 hours to determine whether you wish to keep it or initiate a return for any reason. It is essential that items are shipped back within 48 hours after receipt. Please note that refunds are not applicable to Pre-Styled wigs and all  Pre-ordered products. Additionally, all Custom made wigs items are final sale and not eligible for refunds.

Initiating A Return:                                           
To initiate a return, please contact us via email at Herglamwigco@gmail.com

We will guide you through the necessary steps to ensure a smooth return experience.

Return Shipping Responsibility:    
Kindly note that customers are responsible for covering the costs associated with return shipping for their items. For items with a value exceeding $100, we strongly recommend considering the use of a trackable shipping service and purchasing shipping insurance. These precautions are in place to provide you with added security during the return process. While we do our best to receive all returned items, we cannot guarantee receipt.

ORDER RETURNS:         
If an order is returned to us by the postal service, a $15 re-shipping fee will be applied to resend the order. Should you decide to cancel the order after it is returned to us, a $15 deduction will be made from the original shipping cost, in addition to a 15% restocking fee.

Please ensure the accuracy of your information.

Size Accuracy:                
Please take the time to accurately measure your head size and confirm that it matches the circumference of the wig size on our website you intend to purchase. We highly recommend double-checking your head size to avoid any sizing discrepancies. Her Glam Wig Co cannot be held responsible for orders with size issues that do not fit as expected. We encourage customers to be diligent in selecting the correct wig size based on their measurements. In the event that a size issue arises, we want to assure our customers that all returns related to size discrepancies are still subject to our standard return policy.

ALL CUSTOM UNITS, REQUESTED BY CUSTOMER, ARE NON-REFUNDABLE: 

If you've ordered a custom unit tailored to your specifications this is Final sale.

Her Glam Wig Co does not offer retroactive discounts or price adjustments for customers who missed a sales event. Once a sales event has ended, all pricing reverts to the standard prices, and no exceptions will be made. 

All sales events, including their start and end dates, will be communicated clearly via (email, social media, website, in-store signage)  Customers are encouraged to subscribe to our newsletter to stay informed about upcoming sales events.

GIFT CARDS ARE NONE REFUNDABLE, NON RETURNABLE ITEMS.

We reserve the right to change or update our policy without giving prior notice.

We are committed to providing clarity and fairness in our store policies, ensuring that you have a seamless shopping experience with Her Glam Wig Co. Should you have any questions or require additional information regarding our return policy, please do not hesitate to contact us. Your satisfaction and peace of mind are our top priorities, and we are here to assist you every step of the way.