At Her Glam Wig Co., we are committed to delivering high-quality wigs and ensuring a seamless shopping experience. To prevent misunderstandings, please review our policies below before making a purchase.

Understand Processing & Shipping Timeframes: 
Ready To Ship Monthly Release: Processing time 3-5 business days, to refresh and or restyle wigs.

Preorders: Processing time is 14-21 business days. 

Custom Wigs Processing Time is 30-45 business days before shipping. All custom wig orders will require  order verification form compliance. These wigs will be shipped after the order processing period, all orders for these units are final sale and cancellations are not permitted.

Shipping Delays: Once shipped, we are not responsible for carrier delays

EXPRESS SHIPMENTS: For all express shipments, please be aware that these orders must undergo our standard processing time before they are shipped. Choosing an express shipment option accelerates the delivery method once the order is dispatched, but it does not affect the processing period. Use Correct Billing & Shipping Information: We are not responsible for incorrect shipping addresses entered at checkout. Orders cannot be modified after purchase.

Digital Agreement: By purchasing from Her Glam Wig Co., you acknowledge that you read, understand, and agree to this chargeback policy.

Please be advised of the following:

- Custom wigs and custom colors are made to order. Once submitted, orders cannot be changed.
- The  color wigs listed on website will be matched as closely as possible to the photo. While we strive to achieve the best match, we cannot guarantee an exact replication of the color shown in the photo or description.

- Our kinky curly hair ranges from 3b to 4b on the texture scale. the variation in texture is a result of the inherent nature of our raw hair material. we can’t guarantee identical texture matched.

Weekends and Holidays:  

Please be aware that we do not process orders on weekends or holidays.

Email Address and Phone Number:                  
To ensure efficient communication and order processing, we kindly request that customers provide a valid email address and phone number when placing orders. This information is crucial for order notifications and contact in case of any issues or updates. Tracking information may take 24 to 48 hours to become available online after you receive your tracking details. Please note that shipping information may not be accessible on weekends.

Address Verification:                                        
All orders placed with Her Glam Wig Co must have matching shipping and billing addresses. If the shipping address differs from the billing address, your order may be canceled, or additional verification with proper identification may be required. This is a security measure to prevent fraud, unless already verified by our internal system.

Shipping to P.O. Boxes:                             
Please be aware that we do not ship to P.O. Boxes. If an order is submitted with a P.O. Box address in the Shipping section, the order will be automatically canceled. We appreciate your understanding in this matter.

Address Accuracy:                                               
It is essential that customers provide accurate billing and shipping addresses during the order process. We do not take responsibility for deliveries made to incorrect addresses. It is the customer's responsibility to ensure the accuracy of their provided addresses. Please be meticulous when entering your billing and shipping details to avoid any discrepancies. Keep in mind that strict shipping security guidelines may limit our ability to make address changes once an order is submitted.

Special Circumstances:       
During peak sale events or major restocks, such as Black Friday, our processing times may extend to 5-10 business days. However, once shipped, the standard shipping time are 

Preorders: Processing time is 14-21 business days while

Custom Wigs Processing Time is 30-45 business days before shipping

Customs and Tariffs:                                   
Please note that HER GLAM WIG CO does not cover any tariffs or custom fees associated with international orders. These charges, if applicable, are the responsibility of the customer. 

SHIPPING AND TRANSIT:                           
All shipments are sent via USPS/UPS with signature required upon delivery for orders. Her Glam Wig Co is not accountable for any lost items. In cases where your tracking information indicates that your package was delivered, but you have not received it, we kindly request that you initiate the resolution process with the United States Postal Service (USPS) or UPS and file a claim. Please note that all packages shipped through our service providers are insured by USPS/UPS. Once the courier takes possession of your packages, we are not liable for any lost or stolen packages. If you opted for Shipsurance at checkout, your package is comprehensively covered against loss, damage, or theft for the subtotal amount. In such cases, it is imperative to submit your claim immediately, which will facilitate a swift resolution process.

Shipping Delays:                                            
Her Glam Wig Co does not accept liability for late shipments arising from holidays, natural disasters, weather-related delays, or any delays attributed to our courier partners. We prioritize transparency and advise customers to factor in these considerations when anticipating their package delivery. For Pre shipment/label created this means your order is being prepared for shipment or the tracking hasn’t updated in the system. please allow an additional 24-48hrs for your tracking to update especially over the weekends.

Undelivered Items:      
If you have not received your items as expected, please make use of the provided tracking number to trace your package or contact your local post office. These channels are instrumental in resolving issues related to undelivered items.

We are committed to providing clarity and fairness in our store policies, ensuring that you have a seamless shopping experience with Her Glam Wig Co. Should you have any questions or require additional information regarding our return policy, please do not hesitate to contact us. Your satisfaction and peace of mind are our top priorities, and we are here to assist you every step of the way.